Question 1

Can I submit suggestions or corrections?

Accepted Answer

Yes. Visualible includes a Suggestions feature so readers can send feedback from within the reading experience.

Question 2

Is there a built-in dictionary?

Accepted Answer

Yes. You can look up words directly inside the reading experience without leaving the page.

Question 3

What Support Can Help With

Accepted Answer

Support can help with access, reading issues, purchases, billing questions, and reporting problems in a MeBook. Support does not provide interpretation, literary analysis, or discussion of a book's themes.

Question 4

I found an issue while reading — what should I do?

Accepted Answer

If the issue is tied to a specific place in a MeBook, use Suggestions inside the book. For account, access, purchase, or download issues, use the Support form above.

Question 5

Where do I find my purchased MeBooks?

Accepted Answer

Your purchased MeBooks appear in your Library once you're signed in. From there, you can open them in the Visualible Reader or download them for offline reading.

Question 6

Can I read my MeBooks offline?

Accepted Answer

Yes. Once downloaded in the Visualible Reader, MeBooks can be read offline.

Question 7

Do you support bulk or institutional purchases?

Accepted Answer

Yes. For classroom, institutional, or bulk purchase inquiries, contact us using the form above and select Bulk or Institutional Purchase.

Question 8

What's your refund policy?

Accepted Answer

If you have a billing or purchase issue, contact Support using the form above. We review refund requests on a case-by-case basis.

Question 9

How do you protect my personal data?

Accepted Answer

We take data protection seriously. See our Privacy Policy for details. Personal data is handled according to our Privacy Policy.

Visualible Support

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Frequently Asked Questions